VACANCIES
UAG Investments prides itself on recruiting individuals
who are knowledgeable in their field but most importantly
who are passionate about what they do.
- Organise, manage and supervise the department operations and activities in order to ensure their best execution and the compliance of the Finance and Accounting department activities in accordance with regulatory requirements;
- Introduce and maintain efficient a highly skilled accounting and reporting systems and procedures for internal, external and regulatory reporting
- Function as the lead contact with the external auditors, facilitating the yearly audit process with a proactive approach
- Review and process payment instructions from various sources, including clients and internal departments.
- Verify the accuracy of payment information, such as amounts, account numbers, and payment dates.
- Investigate and resolve any discrepancies or issues related to payments, collaborating with relevant teams and individuals.
- Prepare and maintain payment records, ensuring proper documentation and accountability.
- Develop and maintain strategic relationships with key stakeholders within customer organisations, acting as the primary point of contact for all matters related to customer success.
- Manage the onboarding process for new customers, ensuring they are fully equipped to use and derive value from our product and services.
- Create and distribute insightful analyses to clients, aimed at boosting customer engagement.
- Actively solicit and analyse customer feedback to identify areas for improvement.
- Research and develop new business opportunities by prospecting potential clients and generating new leads;
- Manage sales pipeline from lead generation, preparing decks, proposals, and service agreements up to the handover of the new merchant to the account management team;
- Recruit new Merchants and Agents and assist in closing deals and growing transaction volumes in various locations in Namibia;
- Identify and forge strategic partnerships with companies offering innovative payment solutions that complement our offerings. Leverage these partnerships to expand our payment portfolio and enhance our clients’ payment experiences.
- Continuously assess market trends and competitor offerings in the payment space.
- Use market insights to identify potential business development opportunities and create tailored strategies for growth.
- Handle merchant and agent enquiries, requests and complaints
- Analyze merchants’/ agents’ payments-related issues, assist with disputes and provide sustainable solutions
- Resolve enquires or brief appropriate department to complete the enquiry
- Collaborate with other internal teams such as technical support, fraud and risk, business development, settlement, and product for cascading and or escalations of merchants’ payment-related concerns.
- Develop and maintain strong working relationships with internal Technology stakeholders
- Develop and manage deployment for user end-point environments.
- Develop and manage user account and IT service provisioning and de-provisioning
- Drive continuous improvement and introduction of IT ‘best practices’ into all areas of process, metrics, and performance
- Coordinates resources to install server and workstation software and hardware upgrades
- Conducting market research and analyzing industry trends to identify new product opportunities.
- Gathering and prioritizing product requirements from stakeholders, including customers, business units, and regulatory bodies.
- Collaborating with cross-functional teams, such as engineering, design, and compliance, to define product roadmaps and specifications.
- Managing the entire product lifecycle, from ideation and planning to development, testing, and launch
- Overseeing the development of user-friendly and secure financial technology solutions, such as apps, payment gateways, and investment platforms.
• Review the daily intake of products into the hotel and ensure accurate pricing and quantity of goods received
• Control the stores by ensuring accuracy of inventory and stock control and the pricing of good received
• Manage cost reporting
• Supervise storekeepers and receiving clerk
•Understand the telephone operator board or PBX switchboard operations
•Provides information about hotel services to guests
•Answers incoming calls and places outgoing calls.